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Consumers are people too: a brief guide to motivation

Consumers are people too: a brief guide to motivation

We need to think about consumers, brand fans, and potential community participants as people. It’s sometimes easy to forget they are just like the mostly-well-meaning, flawed, ambitious, insecure, time-strapped individuals we see around us each day. The more we...

Why brand communities fail

Communities form in the wild all the time. Shared interests, shared passions, an unspoken desire to belong, a catalytic event. All these things can bring people together and form the basis for a community to form and grow. But for a brand community, to get your...

What if you had to start again?

What if you didn’t have sunk costs in TV and radio advertising buys? Or in long term agency commitments? Or in technology subscriptions and freelance contracts and analytics platforms and social media ads and influencer contracts? What if your entire marketing budget...

A new gig economy?

The first idea. Depending on who you talk to, the gig economy was supposed to be the end of everything – especially reliable income and benefits for workers and families – or the start of something new, a global marketplace where an individual’s options for career...