Brand fan communities create different types of value depending on how they’re designed and managed. And with rapid leap forward in digital everything with the pandemic, they’re more common than ever before. In this article, we’ll provide an overview of seven common...
We need to think about consumers, brand fans, and potential community participants as people. It’s sometimes easy to forget they are just like the mostly-well-meaning, flawed, ambitious, insecure, time-strapped individuals we see around us each day. The more we...
Find the purpose for your community. Not your purpose. The purpose. You have to satisfy both the needs of your brand and the needs of the participants who you hope to work with. It’s important to remember: almost nobody has enough time these days and in the digital...
Communities form in the wild all the time. Shared interests, shared passions, an unspoken desire to belong, a catalytic event. All these things can bring people together and form the basis for a community to form and grow. But for a brand community, to get your...
What if you didn’t have sunk costs in TV and radio advertising buys? Or in long term agency commitments? Or in technology subscriptions and freelance contracts and analytics platforms and social media ads and influencer contracts? What if your entire marketing budget...
